A benefits or pension question
Am I entitled to it, how do I claim it, what changed this year.
Una Assistance
Stuck with a form, a pension question, or a stubborn device?
Tell us what you are dealing with. A real person reads every request and replies within 24 hours. Free while we build Una.
What we can help with
The everyday systems, in plain English.
Bring us the thing that has you stuck. If it is not on this list, ask anyway.
A government form or application
Attendance Allowance, Carer's Allowance, medical cards, and the rest of the paperwork.
Setting up an online account
GOV.UK One Login, MyWelfare.ie, DigiD, online banking, the NHS app.
Getting confident with a device
Phones, tablets, video calls, email. Patient help, no jargon.
Something else entirely
If it is on your mind, it is worth asking. We will point you the right way.
How it works
Ask once, hear back from a person.
01
Write to us
The form below takes two minutes. Say it in your own words.
02
We do the homework
We check the official sources and work out your options.
03
You get a personal reply
Within 24 hours, written for your situation and signed by a name, not a bot.
Request assistance
Tell us what you need.
Only your email is required. Everything else just helps us help you.
Assistance is new, and I am personally involved in every request while we build it. Your question gets real research against the official sources, a straight answer, and a follow-up if you need one. We take no commissions from anyone we point you to, and we will never sell your details.
Luis Salas
Founder, Una
Our promises
The small print, in large print.
Free while we pilot Assistance
We are helping people by hand to learn what is most useful. There is no charge while we do.
A named human replies
Every request is read and answered by a real person, signed with a name, within 24 hours.
No commissions, ever
We take nothing from anyone we point you to, and we will never sell your details.
We stay within our remit
Regulated legal or financial advice is pointed to qualified professionals, not guessed at.
Early access
Be part of Una from the beginning.
Join the list for the best new guides, plus first access to Assistance and the Club when the doors open.